In closing, I will not ever spend a lot of money on a Sony product again. The product quality has degraded over the years. After the Gracenote termination, this unit has become unusable. It "remembers" information from old discs and marks them as "invalid. It is now classified as "invalid. The device may have limited memory, and it uses up whatever memory it has with obsolete and inaccurate information that seeming cannot be released.
I had several chats with SONY support, and although all were courteous and worked with the limited tools available to them to trouble shoot, they could not do anything. They finally suggested that I try to restore original factory settings.
That is not possible either. So what works? Perhaps a few discs I created out of iPhone videos. Commercially acquired disks will not play. However, they did play before the Gracenote termination. SONY expects me to send the device to some out-of-warranty service and to spend money to have it "fixed.
SONY engineers manufactured this issue, perhaps at the behest of their marketing department, and they should fix it. I will no longer do business with the company in light of what I consider to be conduct that displays a total lack of honor on the part of a company that seems bent on destroying its reputation.
If SONY does not believe its software engineers are scuttling old product, it should be able to explain this problem. It loaded and played just fine.
I place a commercial disc in slot and it did not play. I then inserted the disc that had played in slot So whatever is remembered as the last disc in a slot is what displays even if the slot is empty. I again entered a commercial disc in slot It tried to load and was labeled Invalid Disc. I tried to open the player unsuccessfully and it instead displayed a message "Registering discs I have no idea what is registering or where it is being registered. I will supplement this answer after I see what happens after this "registration" attempt.
So for all my unnamed discs, I created a spreadsheet and printed it out. Not the best answer, but at least I know what I have. My problem has been that my Blu-Ray player was storing information in its memory stating that the discs in almost all my slots were invalid.
I then put a commercial DVD in the slot and it will play after going through the motions of accessing the Gracenote database. Now, cleaning up the slots one by one in this manner is tedious, and I cannot be sure whether this "fix" will work. At this point, my view is that like Boeing, which refused to admit defective software in the face of compelling evidence that it needed to be fixed, Sony is unwilling to do the honorable thing by admitting that its software engineers screwed up.
It feels like they have planted a time bomb, or sabotaged their own products, but here the device seems to work with a lot of hard work by a user who wishes to keep it alive. Was this poor software engineering driven by a marketing desire to force consumers to buy new product or was it simply that the software engineers and testers were incompetent? Who knows? I won't speculate further but will continue this process for a few more discs and see if it holds. And yes, I will keep a spreadsheet.
I believe the software allows users to edit the displays, e. Not sure about this and don't know if tracks can be edited. In any event, if SONY will verify that this process will work and admit that it has caused the poor performance, that will go a long way toward satisfying me.
I do not expect SONY to continue software updates for decades old devices, but when something they do - such as discontinue access to the Gracenote database - creates new problems, I think they owe purchasers a fix.
SONY employees or others monitoring this log, please provide a new response. I don't understand how SONY can allow this and similar problems to remain unresolved. And if it will not be resolved, at least put on the support page a note saying that this is a problem that SONY support will make no serious attempt to resolve although polite SONY support personnel will chat and talk and instruct you to take steps on web pages that SONY know will not work.
That is particularly galling. Today, I spent much of the day chatting, reading inept and outdated web pages repeating guaranteed-to-fail instructions, and wasting tine and money with the home entertainment system guy who sold me the SONY player years ago. This is just not right. Just tried again. I placed a commercial DVD in slot It displayed as an invalid disc and would not play.
It read and played. It took two tries, but on the second try the player tried to access the Gracenote database and played the DVD after it completed that pointless task. Another point. I did a factory reset. The factory reset had no impact on the old data that remained in the memory of the device.
I will try some noncommercial disks to see if they will play after I repeat this process. Okay, anyone reading these postings.
On the second attempt, that home-recorded DVD-R played successfully. After I powered off the system and turned it back on, the system was able to recognize and play back the discs, but only when they were accessed directly from the physical buttons on the player. This is interesting because it seems odd that the player can play discs that are either invisible or falsely identified as "invalid disks" when one tries to find them and play them using the remote.
Why does the onscreen display list only a few of the discs, not all of them, and why does it label those that are displayed as invalid when they are perfectly good disks? And why does the play button on the machine play the discs when pressing play from the remote results in a message saying the disc cannot be played. I am not big into conspiracy theories, but perhaps the deliberate sabotage theory is correct. This kind of performance will look random to most observers, but it appears to me to be quite systematic behavior when you dig deep enough into the behavior relating to operation of the device.
To me, this suggests that there are a number of places where code could have been polluted to keep the device from doing what it is actually quite able to do while making the process look random and idiosyncratic. To make what is systematic look random takes a good deal of thought, e.
But do they really? They are able to, so it is true that they can still play. But can the user make them play? Not without great effort. SONY, what do you say about this? Really now, why is playing the discs once loaded possible from the controls on the front of the player, but not from onscreen menus? What did you do to the software that causes signals from the remote to be interpreted differently from how the controls on the front of the machine are interpreted?
A disc that is valid when selected from the face of the machine should not become invalid or invisible just because the user is using a remote to make selections onscreen. I would think this can only happen if the software has been designed to make it happen.
I am throwing in the towel. When my unit was turned off using the remote, the information it had stored enabling discs to play was rendered inaccessible.
Discs did not display on the tv screen and those that did and which had worked before failed. That process still works and appears to hold while the machine remains on, but turn it off and the show is over. I think you are right that problems began before the Gracenote termination.
Since I rarely used the machine, I did not notice the degradation of functionality over time. The problem, from my perspective, is not that the device lacks memory. The problem is that is had memory - most of which is bad. And when you turn on the device after it has been turned, the software tells the device to clear all the good data and replace it with bad data. I cannot see this as being a result of anything other than malicious sabotage. SONY will deny that - in the usual manner of criminals who say "You can't prove that" - but will not provide any explanation other than the usual PR lies and gobbledygook.
So, I will sign off and in the future, I will treat SONY as a renegade company lacking either scruples, competence, or both. I will not change my mind unless SONY responds with some rational explanation. The honest, competent SONY personnel would have no difficulty explaining. Time for consumer protection regulators to launch an investigation. My burden is over. I replaced the BluRay player with a basic LG player with no streaming services on the device.
As each SONY device in my house fails - and I have a lot of them - that device will be replaced by a competitor's product or, if I am lucky, with nothing at all. Who needs it? I am so disgusted with my SONY experience, with the tech industry as a whole, and with the utter lack of content worth spending time with that I am ready to send all these toys - or should I now call the devices of surveillance, oppression, and torture - to the recyclers.
I would rather spend the remaining years on earth disconnected from as much of this [expletive of your choice] as I can. I have an over-the-air antenna. I still have LPs, a turntable and an amplifier. End of story. There are storage delivery media - records, tapes, discs, drives, cloud storage etc.
What matters to me is the content, and I am just not interested in most of this. I am interested in supporting living musicians performing live in clubs and similar venues no interest in arenas. But overall, I want to cut our all the noise. But for all who enjoy it, enjoy in whatever manner suits your interest and your pocketbook. But why go into debt buying more than you need, and services you cnanot possibly use all at the same time?
I could spend the rest of my life immersed in all this content. What's the point, especially when the end result is frustration and anger. That's it for me. I decided to play a commercial disc this morning. The player detects it, attempts to load, access GraceNotes, after that when you think the movie will play, the disc just spins with the slot number, track number displayed on the face of the machine. I decided to place this disc in an older Sony Bluray player that retailed at the time for It played without a glitch.
I then placed the same disc into my Bluray drive on my home computer, and it played. Same issue here but I should tell you that this is NOT uncommon! Before this model I had the DVD disk changer and it did the same thing! This is an issue that Sony is fully aware of but does not care!
Recently i moved so I had to unload the unit move then reload at my new location, before i moved I had roughly 9 discs that had stopped working At times you can get one working by moving locations but its super rare! We regret to hear about what happened. It seems that the unit needs service. I tried reperforming the network upgrade but it says it is up to date.
I then tried to burn a CD and DVD with the upgrade to try and force a re-upgrade and maybe fix what didn't go right the 1st time I have the same error with my BDV-E I have no idea how to reset it. It opened one, by pressing the keys play and eject, but hasn't worked since. Help please!! Log In to Answer. Related Questions Nothing found. Don't see what you're looking for? Ask A Question. Contact Support. United States. Visit us on Facebook.
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